Refund policy

We have a 14-day return policy, which means that you have 14 days after receiving your product to request a return.

To be eligible for a return, your product must be in the same condition you received it, unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase. To initiate the return process, you can contact us at info@pichgames.com. Please note that returned products should be sent to the following address: 35 Eleftheriou Venizelou Avenue, 15127 Melissia Attica.

If your returned product is accepted, we will send you a return shipping form, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding the product you are returning at info@pichgames.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong product, so that we can assess the issue and rectify it.

Exclusions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable products (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about this specific product.

Unfortunately, we cannot accept returns on promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the product you have and once the return is accepted, make a separate purchase for the new product.

14-day European Union waiting period
Despite the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your product must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your returned product and will let you know whether or not your refund has been approved. If approved, your refund will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund. If it has been more than 15 business days since we approved your return, please contact us at info@pichgames.com.